jiliv Casino Privacy Policy — How We Protect Your Personal Data

1. About This Privacy Policy

This Privacy Policy describes how jiliv Casino Philippines ("jiliv," "we," "us," or "our") collects, uses, discloses, stores, and protects personal information provided by or collected from users ("you," "your") of the jiliv platform accessible at jiliv.cam.

This Policy applies to all personal data processed in connection with your use of the jiliv website, account registration, gaming activities, financial transactions, customer support interactions, and any other service offered by jiliv. It applies whether you access jiliv via desktop browser, mobile browser, or any other digital interface.

By registering a jiliv account or continuing to use jiliv services after the effective date of this Policy, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, please do not use the jiliv platform and contact our support team to request account closure.

2. Data Controller

jiliv Casino Philippines is the data controller responsible for your personal information processed through the jiliv platform. As data controller, jiliv determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with the requirements of Republic Act No. 10173 (Data Privacy Act of 2012) and its implementing rules and regulations.

jiliv has designated a Data Protection Officer (DPO) as required by the National Privacy Commission. For all privacy-related inquiries, requests, and complaints, you may contact our DPO at:

3. Personal Data We Collect

jiliv collects personal data through various means across the lifecycle of your relationship with us. The categories of personal data we collect are as follows:

3.1 Registration Data

When you create a jiliv account, we collect: full legal name, date of birth, gender, Philippine residential address, email address, and Philippine mobile number. This information is required to create and verify your account in accordance with PAGCOR licensing conditions and our Know-Your-Customer (KYC) obligations.

3.2 Identity Verification Data

To comply with Philippine anti-money laundering regulations and PAGCOR requirements, jiliv may request copies of government-issued identification documents (such as a Philippine passport, SSS ID, GSIS ID, driver's license, or PhilSys national ID), proof of address, and source of funds documentation. This data is processed solely for identity and eligibility verification.

3.3 Financial Data

When you make deposits or withdrawals at jiliv, we collect transaction records including the payment method used (GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, or other supported methods), transaction amounts in Philippine Peso (PHP), timestamps, and reference numbers. jiliv does not store full GCash account credentials or bank account passwords.

3.4 Gaming Data

jiliv records all gaming activity on the platform, including game sessions played, wagers placed, results, bonuses claimed, and session duration. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.

3.5 Technical and Device Data

When you access jiliv, we automatically collect technical information including your IP address, device type and operating system, browser type and version, screen resolution, session cookies, and referral URL. This data is used to operate, maintain, and secure the platform.

3.6 Communications Data

When you contact jiliv's customer support team via live chat, email, or any other channel, we retain records of the communication, including your inquiry and our response, for quality assurance, training, and dispute resolution purposes.

4. How jiliv Uses Your Personal Data

jiliv processes your personal data only for specific, legitimate purposes. The table below summarizes the primary purposes for which your data is used:

5. Legal Bases for Processing

Under the Data Privacy Act of 2012, jiliv processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill the agreement between you and jiliv, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with Philippine laws, including PAGCOR licensing conditions, Anti-Money Laundering Act obligations, and PAGCOR responsible gaming requirements.
• Legitimate interests: Processing necessary for jiliv's legitimate interests, such as fraud prevention, platform security, and platform improvement, where these interests are not overridden by your rights.
• Consent: Processing for purposes such as marketing communications, where your explicit, freely given consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Disclosure and Sharing of Personal Data

jiliv does not sell, rent, or otherwise trade your personal data to any third party. jiliv may, however, share your personal data with the following categories of recipients in the circumstances described:

• PAGCOR and regulatory authorities: jiliv is obligated to report player data, gaming activity, and transaction records to PAGCOR as required by our operating license. jiliv cooperates with all lawful requests from Philippine government agencies and law enforcement.
• Payment processors: To execute your GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank transactions, jiliv shares the minimum necessary financial data with licensed payment processing partners. All such partners are contractually bound to process your data only for the specific transaction purpose.
• Identity verification providers: jiliv uses regulated third-party KYC and identity verification services to verify your age and identity as required by PAGCOR conditions. These providers process only the identity documents you submit and are bound by data processing agreements.
• Game software providers: Some games on the jiliv platform are supplied by third-party game developers. These providers may process your gaming session data for the purpose of game delivery. Game provider partnerships are subject to data protection contractual obligations.
• Law enforcement and legal proceedings: jiliv may disclose personal data in response to lawful court orders, subpoenas, or requests from Philippine law enforcement agencies, or where disclosure is otherwise required by applicable law.

jiliv does not transfer personal data to recipients outside the Philippines unless adequate protections are in place as required by the Data Privacy Act and NPC regulations.

7. Cookies and Tracking Technologies

The jiliv platform uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, detect fraud, and gather aggregate analytics data. Cookies are small text files stored on your device by your browser.

jiliv uses the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function. These include your authentication session cookie that keeps you logged into your jiliv account. These cannot be disabled without preventing platform access.
• Functional cookies: Store your preferences such as language settings, display options, and game preferences to provide a personalized experience.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and unauthorized login attempts on your jiliv account.
• Analytics cookies: Collect anonymized, aggregated data about how players use the jiliv platform to help us improve performance, navigation, and game offerings. This data is not linked to your personal identity.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair or prevent your ability to log in and use the jiliv platform.

8. Data Retention

jiliv retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine laws and regulations, whichever is longer. Specific retention periods include:

• Account and registration data: Retained for the duration of your active jiliv account and for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act.
• Financial and transaction data: Retained for a minimum of ten (10) years from the date of the transaction, as required by Philippine financial regulations.
• Gaming data: Retained for the duration of your active account and for a minimum of five (5) years after closure.
• Identity verification documents: Retained for the duration of the account and a minimum of five (5) years after closure.
• Customer communications: Retained for three (3) years from the date of communication.
• Technical and device data: Retained for up to twelve (12) months, then anonymized or deleted.

Following the expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymized.

9. Data Security Measures

jiliv implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and jiliv's servers.
• Encryption of sensitive data at rest, including identity documents and financial records, using AES-256 encryption.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Two-factor authentication options for player accounts, with SMS OTP delivery to Philippine mobile numbers.
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent third parties.
• 24/7 monitoring of platform infrastructure for suspicious activity and intrusion attempts.
• Formal incident response procedures for detecting, investigating, and notifying affected parties in the event of a personal data breach, in accordance with NPC notification requirements.

No security system is completely impenetrable. While jiliv takes all reasonable steps to protect your data, we cannot guarantee absolute security against all threats. You are responsible for maintaining the confidentiality of your jiliv login credentials.

10. Your Data Subject Rights

Under the Data Privacy Act of 2012, jiliv members in the Philippines have the following rights regarding their personal data. You may exercise any of these rights by contacting [email protected] with the subject line "Data Privacy Request." jiliv will respond within fifteen (15) business days of receiving a verifiable request.

11. Children's Privacy and Age Restriction

jiliv's services are strictly intended for adults who are at least twenty-one (21) years of age, in accordance with PAGCOR regulations governing online gaming in the Philippines. jiliv does not knowingly collect, process, or retain personal data from individuals below the age of 21.

All accounts are subject to age verification during the registration process. Where jiliv identifies or has reasonable grounds to suspect that a registered account is held by an individual below the age of 21, the account will be immediately suspended, all deposits refunded, any winnings forfeited, and the account permanently closed. The personal data of underage users, upon identification, will be securely deleted in accordance with our data retention policy.

If you believe that a minor has registered a jiliv account or that a minor has accessed this platform, please contact [email protected] immediately.

12. Cross-Border Data Transfers

jiliv's primary data processing infrastructure is located within the Philippines. Where the use of third-party service providers (such as international game software providers or cloud infrastructure partners) requires personal data to be transferred outside the Philippines, jiliv ensures that such transfers are conducted in accordance with the requirements of the Data Privacy Act and NPC regulations.

Specifically, jiliv implements one or more of the following safeguards for international transfers:

• Contractual clauses binding the recipient to data protection standards equivalent to those under Philippine law.
• Transfer to recipients in countries recognized by the NPC as providing adequate levels of data protection.
• Binding corporate rules or equivalent accountability mechanisms where applicable.

You may request information about specific third-country transfers and the safeguards applied by contacting [email protected].

13. Third-Party Links

The jiliv platform may contain references to third-party services such as payment providers or game software companies. jiliv does not control the privacy practices of these third parties and is not responsible for the content of their privacy policies or the manner in which they process your personal data.

We encourage you to review the privacy policies of any third-party service you access in connection with your jiliv experience. Your interactions with third-party services are governed by their own privacy policies, not this one.

14. Changes to This Privacy Policy

jiliv reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or platform features. The effective date at the top of this page will be updated whenever a material change is made.

For material changes to this Policy, jiliv will provide notice to registered members via email to the address on their account and/or via a prominent notice on the jiliv platform, at least seven (7) calendar days prior to the change taking effect. Continued use of jiliv services after the effective date of any revision constitutes your acceptance of the revised Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how jiliv protects your personal data.

15. Contact and Data Privacy Requests

For all privacy-related inquiries, data subject access requests, complaints, or requests to exercise your rights under the Data Privacy Act, please contact jiliv's Data Protection Officer using the information below. To help us process your request efficiently, please include your full name, registered email address, and a clear description of your request.